Warranty Policy
Products Sold On Our Fit Lifestyle Canada Are Warranted Free Of Defects In Materials And Workmanship As Per The Manufacturers Warranty.
- New Product – 12 Months From The Date Of Purchase
- Demo Models – 6 Months From The Date Of Purchase
- All Replacement Parts Are Final Sale
During the warranty period Our Fit Lifestyle Canada / Essentia Technology Inc. will, at its option, repair or replace any product found to be faulty after inspection by its personnel at their premises in Milton, Ontario.
- Misuse and normal wear and tear are not covered by warranty.
- Within the warranty period faulty units should be returned to point of supply. Our Fit Lifestyle Canada / Essentia Technology Inc. does not support an International Warranty.
- Items that cannot be taken in for repair must be sent prepaid freight, preferably in the original packing, and with the proof of purchase.
- Damage sustained by goods in transit to the repair centre is not covered by warranty.
- Return shipping for items covered by the warranty will be paid by Our Fit Lifestyle Canada / Essentia Technology Inc.
- This warranty does not in any way affect your legal rights.
To Repair Product Under Warranty
- To return a product, please complete and submit the online Repair & Warranty Service Request.
- All warranty items must be approved prior to shipping a product back, and have a Return Merchandise Authorization Request
- number included with the packing slip. Additionally: we reserve the right to replace or repair any product covered by the manufacturers warranty.
- Your order confirmation / invoice email and shipping notifications are necessary as you will be required to provide proof of purchase. Photographs, video of the defect and or written detailed explanation of defect will required as part of the Return Merchandise Authorization Request process.
- Products to be returned under Warranty which cannot be taken in for repair must be sent prepaid freight by the customer, preferably in the original packing, and with the proof of purchase. Damage sustained to goods in transit to the repair centre is not covered by warranty.
- Return freight for items covered by Warranty will be prepaid by Our Fit Lifestyle Canada / Essentia Technology Inc.